Where to purchase Gas Grills Now
 All Grills

Damaged Product
Ted S.
I ordered a grill from Gas Grills Now when the truck can to deliver it the box was damaged, and the grill was trashed, I called Tim at gas grills now, he said to refuse the grill which I did.  The new grill was delivered today in great condition. Yes it was a little hassle for the 2 deliveries but I save $800.00 so it was worth the hassle
Thank you again
John T.
 

Most Helpful person at Gas Grills Now
By: Brent, May 05, 2008
I just wanted you to know I worked with Harold today. He answered all my questions, produced a quote and sold me a whole barbecue set-up for a great price. It is a pleasure working with a company that really helps its customers with a good fitting sale.

Thanks again
Brent L
 

Easy process, great prices and selection.  HomeClick.com
by: ashlex, April 19, 2008
Great prices, wide selection. All items delivered on time and packaged very well. I called to place my order and the sales rep was knowledgable and helped me choose the right options for my BBQ. I ordered several items at the same time and they were shipped seperately but all were delivered on time or early. This website has products at prices you just can't find anywhere else.

DO NOT SHOP HERE...DELIVERY IS A NIGHTMARE!!! HomeClick.com
by: kessik4, April 11, 2008 
Decent prices but NOT worth it considering the delivery nightmare! I was given a date for shipping in an e-mail...didn't actually ship till three days later. I was called and given a four hour delivery window which I took time off for. I am still waiting three hours after the end of their delivery window. Supposedly they will be here in a half hour...we'll see. When I tried to contact homeclick customer service, they are closed so I can't talk to someone about the extremely horrible shipping issue.

Thank you at Allgrills.com

I purchased a grill from an other company any they sent out a damaged grill which I refused, and they said they would send out an other grill but they sent the same damaged grill back to me. I then called allgrills and they saved me $300.00 and the grill arrived in mint condition.

Thank you again
Mike G.
New York
4-10-08

Very poor.   HomeClick.com
Mar 24, 2008 by: festewart, March 24, 2008
Ordering was easy.
Order accuracy was terrible. Instead of a 36" freestanding 6 open burner Viking range, I received a 30" vent. Trust me, there is a significant size and weight difference between the two. I received the vent (which was not what I ordered) on 2/6. I then waited 4 days to receive the email containing the UPS label so that I could send it back. I sent it back on 2/12. HomeClick received the vent on 2/20. They had done nothing between 2/12 and 2/20 to located the range I was supposed to receive. HomeClick then spent from 2/20 to 3/3 telling me that they were "processing" the return. HomeClick customer service told me repeatedly that they would call me with status. They did not. Nor did they email me. Finally on 3/3 I received email indicating that the lead time remaining on locating a range was 9 days. They said it would ship on 3/12. It did not ship on 3/12. I called again on 3/17 to find out why, and they said it was on the loading dock and would ship that afternoon. It did not. I called today (3/24) and they said it did not ship. They do not know why - maybe it was damaged while waiting to ship the customer service person said. HomeClick promised to have a supervisor call me to day - no joy so far. Customer service says manufacturer says they will have correct range to HomeClick on Wednesday. So I asked, "Will it ship on Wednesday?" Answer is: of course not, there will be 1 or 2 days to "process" it. What a bunch of crap.

I got I got
I just got my BBQ thank you very much, I purchase allot on line but I have never got such great service. I purchased from Harold @ Gas Grills Now
1) The sale was handled very well
2) BBQ arrive quick without a mark on it.
3) Deliver man was very helpful
Thank you
Edward D
Danby VT
3-28-08

My grill does not work
I called tech support at Gas Grills Now they walked me thru may things and we figured out it was a bad conection that my plumber did not hook up my gas.  Dan at Allgrills walked me thru the problems and I was up and running I am so glad I purchased it from a place that does tech support after the sale
Richard Y
Gladstone OR.
3-22-08

My name is Charles, and I wanted to thank you for your personal attention (and answers to my extra questions), your support team are exceptional and made me feel like a real valued customer. Keep it up and thanks again GasGrillsNow.com !
Charles, Canada
03/16/2008

Buyers beware  HomeClick.com
by: frog1723, March 7, 2008
I believe the measure of a great company is not when things are going right, but when they go wrong. Homeclick is a study in how not to handle things when they go wrong.
After ordering a hood liner we realized we had ordered the wrong thing. Our mistake.
I am sure the hood liner was fine, but it was not what we needed. The problem arose when we tried to cancel the order. Even though the item was in Homeclick's warehouse they were unable to cancel the order.
I have tried on several occasions to reach Laura Pena the person in charge of returns and she has not bothered to return any of my phone calls. I have asked to speak to a supervisor in customer service and have been stonewalled by the customer service agents including Latisha, George, and Lester. We are now very unsure about ordering our double wall ovens, cook top, dishwasher, and washer and dryer from Homeclick due to the crummy customer service provided when something goes wrong. Buyers beware!
We own our own business and have never had to advertise to gain customers so we know that word of mouth is everything. We strive to please the customer at every turn and as owners are accessible at all times to our consumers. No matter if it is praise or a complaint we are there as owners to do the best we can by our customers. We would never place customer service agents in front of us to deny access to the true people that are responsible and able to make decisions.
UPDATE: Shortly after posting this review I was contacted by Laura Pena. We discussed the return of the hood liner and it was decided that I would pay to ship it back and they would waive the 25% re-stock fee. I will update you when I see the actual credit to my credit card and no re-stock fee.

Dear Harold,

I am writing to let you know how much we have enjoyed the Fire Magic Custom II gas grill we purchased from you in 2003. It is the finest grill I have ever seen or used. We cook out often and the grill enables us to duplicate the results you get at five-star restaurants. Our friends never turn down the opportunity to come to our house for a meal cooked on the grill...it really cooks everything to perfection! Thanks to you and to GasGrillsNow.com for a wonderful experience.

Sincerely,

Mike M.

3/6/2008

Harold,

I just wanted to reiterate my thanks for the awesome service. Sending 2 grill ignitions to be sure one arrived in time was impressive. You saved my July 4th barbecue!

Thanks again.

Frank M
GasGrillsNow.com

7/12/2007

 Fantastic product. Awesome customer service. Lowest price anywhere I shopped. Bottom line.... Allgrills simply rocks.

Thank you and well done!!

Louis M
Pulaski WI

2-22-08